Shipping Policy

Order Processing

All orders are processed within 1 – 2 business days (Monday to Friday, excluding public holidays). Once your order has been processed and dispatched, you will receive a shipping confirmation email with your tracking information.

Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.

Shipping Method

We proudly ship all orders using ARAMEX Store-to-Door to provide reliable delivery throughout South Africa.

Delivery Times

Estimated delivery times begin once your order has been dispatched and may vary depending on your location.

Please note that all delivery timeframes are estimates only and are not guaranteed.

Shipping Delays

While we work closely with our courier partners to ensure prompt delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

• Severe weather conditions

• Public holidays

• High shipping volumes

• Industrial action or strikes

• Road closures or transport disruptions

• Other unforeseen events affecting courier operations

In these circumstances, delivery may take longer than expected.

Responsibility for Delivery

Once your order has been collected by ARAMEX Store-to-Door, responsibility for the physical transportation of the parcel rests with the courier. We will gladly assist you in tracking your shipment and communicating with the courier where necessary.

Nothing in this Shipping Policy limits or excludes any rights you may have under the Consumer Protection Act, 68 of 2008 or any other applicable South African law.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information. We are not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping details provided at checkout.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us as soon as possible. We will work with ARAMEX Store-to-Door to investigate and assist in resolving the issue in accordance with applicable South African consumer law.

Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team and we will be happy to assist you.