Refund policy

Return & Refund Policy

Last Updated: 8 August 2026

At APEX Online SA we are committed to supplying premium quality products. This policy complies with the Consumer Protection Act, 68 of 2008 (South Africa).

1. Change of Mind Returns

If you simply change your mind, you may request a return within 7 days of receiving your order.

To qualify:

  • The item must be unused and in new condition.
  • It must be returned in its original packaging with all accessories, manuals, and inserts.
  • Proof of purchase is required.
  • The customer is responsible for return shipping costs unless otherwise agreed.

Returned products that show signs of use, damage, missing parts, or altered packaging may be refused or may incur a reasonable handling or restoration fee where permitted by law.

2. Faulty or Defective Products

If your product is defective, unsafe, or not of acceptable quality, you are protected under Section 56 of the Consumer Protection Act.

Within 6 months of delivery, you may choose one of the following:

  • Repair
  • Replacement
  • Refund

This applies only where the defect is not caused by misuse, abuse, accidental damage, water damage beyond the product's rating, unauthorized repairs, neglect, or normal wear and tear.

3. Incorrect or Damaged Deliveries

If you receive:

  • the wrong product,
  • an item damaged during delivery,
  • or an item with missing components,

please notify us within 48 hours of delivery and provide photographs of:

  • the product,
  • the packaging,
  • and the shipping label.

Where verified, we will arrange a replacement or refund at no additional cost.

4. Items Not Eligible for Return

Returns will not be accepted where:

  • the product has been intentionally damaged;
  • the product has been modified or repaired by an unauthorized person;
  • damage results from misuse, abuse, neglect, or improper storage;
  • the product has been used contrary to its instructions;
  • accessories or packaging are missing;
  • proof of purchase cannot be provided.

Nothing in this section limits your rights under the Consumer Protection Act.

5. Return Process

To request a return:

Email our support team with:

  • Order number
  • Reason for return
  • Photos (where applicable)

Please do not return any item without receiving return instructions from us.

6. Refunds

Once the returned item has been inspected and approved, refunds will be processed to the original payment method.

Refunds are generally processed within 7–10 business days, depending on your payment provider.

Original delivery charges are generally non-refundable unless required by law or where the return results from our error or a defective product.

7. Exchanges

We may offer exchanges where stock is available.

If the requested replacement is unavailable, a refund or store credit may be offered where appropriate.

8. Inspection of Returns

All returned products are inspected before a refund, repair, or replacement is approved.

Where a returned item is found not to be defective and does not qualify for return under this policy or the Consumer Protection Act, it may be returned to the customer at the customer's expense.

9. Contact Us

APEX Online SA

Email: apexonlinsa@gmail.com

Response Time: 1–2 business days